After graduating from Durham University with a BA and a Masters in Musicology, Jess spent more than a decade working in the Arts in London. Roles included Artist Manager at Ikon Arts Management, where she secured and managed international tours for many of the UK's leading vocal ensembles; Festival Manager of the London A Cappella Festival, programming and delivering an annual festival that welcomed world-class vocal groups from across the globe; and Assistant Choral Manager of the BBC Singers, leading advance planning and concert management for broadcasts, tours and performances for BBC Radio 3 and the BBC Proms. Jess is a trustee of the Stile Antico Foundation and a keen singer. Having grown up on the Malvern Hills, she was delighted to return to the area with her young family in 2023 and join the Three Choirs Festival team

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